Refund policy
Return & Refund Policy
At Evernature Decor HVU, we are committed to providing you with the highest quality decorative products. Due to the delicate nature of our items, please review our policy carefully:
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Return Eligibility: We accept returns within 14 days of delivery. Items must be in their original, unused condition and in the original packaging.
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Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the damage and the packaging. We will assess the issue and offer a replacement or a refund at our discretion.
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Non-Returnable Items: Sale items, custom-made orders, and clearance products are final sale and cannot be returned or exchanged.
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Return Shipping: Customers are responsible for all return shipping costs unless the item is defective or incorrect due to our error.
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Refund Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days.
Need help? Contact us at [Insert Your Support Email] for any concerns.